No. of Printed Pages : 8 MMPC–001
MASTER OF BUSINESS ADMINISTRATION (MBA) / MASTER OF BUSINESS ADMINISTRATION IN BANKING AND FINANCE (MBF)
Term-End Examination
December, 2023
MMPC–001 : MANAGEMENT FUNCTIONS AND ORGANISATIONAL PROCESSES
Time : 3 Hours Maximum Marks : 100
(Weightage : 70%)
Note :
There are two Sections—Section A and Section B.
Attempt any three questions from Section A. All questions carry 20 marks each.
Section B is compulsory and carries 40 marks.
Section–A
1. “Organisations require effective management but there are several challenges which management has to encounter for effectiveness.” Discuss.
2. Briefly discuss the necessity of planning function in an organization. Describe the process and steps involved in planning for an organization.
3. What are the different features of controlling? Briefly discuss the essentials of a good control system in an organization with examples.
4. Describe and discuss any two theories of motivation and their relevance in the present-day context.
5. Write short notes on any three of the following:
(a) Role of culture in organisations
(b) Strategies to overcome resistance
(c) Semantics
(d) Hawthorne studies
(e) External recruitment
Section–B
6. Read the following case and answer the questions given at the end:
On the eve of retirement of Mr. Sengupta, CEO of Precision Metals, a farewell party was arranged by the staff of the company. Many senior managers paid tributes to the outstanding role played by Mr. Sengupta in bringing the company to its present position of advantage.
After the party was over, Mr. Sengupta took aside two of his brilliant and favourite managers—Vijay Joshi and Ashok Mitra. He told them confidentially that though he was retiring from the post of CEO, the Chairman, Farukh Irani, had told him that he would now be inducted on the Board of Directors, and his experience with the company would be invaluable in the future also.
He asked the two managers to continue meeting him from time to time and to keep him informed about the happenings at Precision Metals. He also asked them to provide information about the way the newly designated CEO, Mr. Saxena, was handling things. Both the managers agreed to comply with the instruction.
After about a month, both Joshi and Mitra went to meet Sengupta at his residence. They told him that soon after he left Precision Metals, things started deteriorating and the internal environment was no longer what it had been during his tenure as CEO.
While Joshi was a serene person, Mitra was more volatile. He was also addicted to liquor. On that day he was in his element and told Sengupta that CEO Saxena had started inducting employees from his own clan irrespective of their merit. He also complained that Saxena had not consulted him in matters of recruitment despite his being the Manager (HR).
Joshi remained quiet on controversial issues and did not say anything derogatory against CEO Saxena.
A couple of days later, CEO Saxena summoned both managers to his chamber and interrogated them regarding their visit to Sengupta. He shouted at them and warned them that they should focus on their work instead of acting as spies for higher-ups. He accused them of telling Sengupta that he was an incompetent CEO.
Both Mitra and Joshi apologized to Saxena and assured him that such incidents would not be repeated. However, they stated that the information he had received was a highly distorted version of what they had actually told Sengupta.
Saxena replied that his information was authentic because Mrs. Sengupta had told Mrs. Saxena during a meeting at a kitty party. He said that he trusted his life partner more than two junior colleagues like them.
Following this incident, Saxena became openly hostile towards Mitra and somewhat less hostile towards Joshi because, sometime later, Joshi spoke to Saxena and admitted that while he himself had remained silent, Mitra had actually criticized Saxena during the meeting with Sengupta.
As a consequence, both Mitra and Joshi began searching for jobs elsewhere. Being highly competent, both secured better employment opportunities and soon resigned from Precision Metals.
Saxena readily accepted Mitra's resignation but persuaded Joshi to continue with the company because of his calm temperament and high value to the organisation. Joshi agreed to stay but demanded a higher salary, which Saxena approved.
Questions
(a) Identify the core issues in the case.
(b) If you were the manager, suggest the measures to resolve the issues.
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